Terms and conditions

Introduction

The sale of products under the brand “King of Truffles” concluded remotely through the e-commerce website www.kingoftruffles.com (hereinafter referred to as the “Site”) is governed by the following General Terms and Conditions of Sale (hereinafter referred to as the “General Conditions”). The products offered on the Site are sold directly by King of Truffles s.r.l. (hereinafter referred to as “King of Truffles“). King of Truffles is an Italian company headquartered in Florence, at Via del Pignoncino 25 – ZIP code 50142, and administrative headquarters at Via G.Berta no. 141, 86170 – Isernia. In order to meet the needs and expectations of its customers and partners, King of Truffles has decided to create, in addition to the regular official sales network, a remote sales network for some products through the Site, offering a selection of certain categories of King of Truffles products. The King of Truffles products proposed for remote sale can be viewed on the Site.

Definitions

For the purposes of these General Conditions, unless otherwise stated, the following terms shall have the meanings set forth below:

King of Truffles, King of Truffles, King of Truffles s.r.l.: the seller of products and goods remotely available on the Site, as well as the owner of the products, trademarks, and distinctive signs present on the same Site;
Customer, User, Buyer, Consumer (also in the plural): the individual who, after viewing and approving these General Conditions, proposes to purchase and subsequently purchases the products and goods available on the Site, upon payment of the sale price, in the manner indicated on the same Site;
www.kingoftruffles.com: is the e-commerce website (“Site”) owned by King of Truffles as well as the only official digital platform where products or goods owned by King of Truffles are sold remotely;
Products or goods: are the goods owned by King of Truffles offered for sale on the Site and for which: description, price, availability, and all other useful information for identification are provided.

Scope of Application

The use of the distance selling service described in these General Conditions is reserved exclusively for Consumers (hereinafter referred to as “Customer/s, User/s, Buyer/s”) understood as natural persons acting for purposes not related to their own commercial, entrepreneurial, artisanal, or professional activity possibly carried out, who are over 18 years of age. In any case, for the definition of Consumer, reference is made to what is reported in art. 3 of Legislative Decree no. 206/2005 “Consumer Code, in accordance with article 7 of law no. 229 of 29 July 2003”.
Resale, rental, or transfer for any commercial or professional purpose of the products purchased from the Site is expressly prohibited.
King of Truffles may make changes to these General Conditions at any time.
For the correct procedure for purchasing King of Truffles products – as described below – the User must view, read, and accept, through the procedure of checking text boxes that will appear before the final purchase, exclusively the General Conditions in force at the time of the relevant purchase.
King of Truffles will retain the User’s acceptance of these General Conditions in digital format. In any case, a copy of the General Conditions approved by the Customer will be sent, in digital format, by King of Truffles to the Customer by e-mail.

Sales Conditions

The sales contracts of products by King of Truffles to the Customer are governed and regulated by these General Conditions. The General Conditions of Sale aim to define the rights and obligations of the parties in the context of distance selling of products and goods offered for sale on the online store www.kingoftruffles.com, owned by King of Truffles s.r.l. Purchasing on the Site presupposes reading, knowing, and expressly accepting these General Conditions, which will regulate contractual relationships and obligations.
Distance purchasing operations are governed by the provisions of Legislative Decree no. 185 of 22/05/1999 “Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts” as well as Legislative Decree no. 206/2005 “Consumer Code, in accordance with article 7 of law no. 229 of 29 July 2003”, as amended by Legislative Decree no. 21/2014 “Implementation of Directive 2011/83/EU on consumer rights, amending Directives 93/13/EEC and 1999/44/EC and repealing Directives 85/577/EEC and 97/7/EC”.
Regarding the protection of privacy in the context of sales operations, the provisions of Legislative Decree no. 196/2003 “Personal Data Protection Code” and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) apply.
This contract concerns the sale of products marketed by www.kingoftruffles.com in the quantity and quality selected by the Consumer through telematic choice on the Site. When the Consumer accesses and uses the Site, they must view and accept these General Conditions before confirming the purchase from the site. The sending of the order confirmation implies, therefore, knowledge of the General Conditions and their full acceptance. King of Truffles invites you to read and keep the General Conditions on any medium, in order to meet the condition referred to in Articles 49 et seq. of Legislative Decree no. 206/2005.
The User may refrain from accessing the Site or using it if they do not wish to accept and comply with these terms and conditions.

Purchase Procedure

The purchase of products, available as shown online on the Site in the descriptive product sheets, is made at the price indicated, expressed in euros, VAT included. Shipping costs are not included in the price of the products but are quantified and displayed separately at the time of purchase and are borne by the buyer. Before confirming the purchase, the unit cost of each chosen product, the total cost in case of multiple products, and the related shipping costs will be summarized. By confirming the purchase, the User will receive an email containing the date and the total amount of their order and its details. King of Truffles invites you to view the General Conditions before submitting the product purchase request and, if you agree with them, to expressly accept them.
The ordering process is simple. If you have selected a product, after adding it to the cart, simply select the “Proceed to checkout” button. A page will open where you can enter billing and shipping details, with the option to save them for future purchases. If your delivery address is different from the billing address, you can also indicate this address. If you have a King of Truffles coupon, you can use it during this phase. After specifying the details, choosing the shipping method, standard or express, and accepting the General Conditions, you proceed to the payment process, where you choose your preferred method. You will then receive an order confirmation email. To check the status of the order, you can access the “My account” area and then “My orders” where you will see a list of all your orders.

Orders and Invoicing

Orders are accepted by selection on the Site. The conclusion of the contract occurs when the Customer makes the payment of the full amount using one of the permitted payment methods. Those required to request an invoice must provide the VAT number and all necessary data for its issuance. The Tax Invoice may also be issued after the delivery of the goods, within the time limits provided by law.

Payment Methods

The prices of the products are clearly indicated on the Site and are inclusive of VAT. The price of the products does not include the cost of shipping. Payment for purchased products and related shipping costs can be made at the time of order confirmation through the use of one of the available and indicated Credit Cards online.

Purchasing through the use of a Credit Card requires entering the Card details. In order to offer extensive guarantee to its Customers, King of Truffles allows the use Pay Pal and Stripe payments.

Delivery and Shipping Methods

Through the e-commerce service, King of Truffles carries out deliveries using specialized couriers. The purchased products are delivered directly to the address indicated during the purchase procedure. Each shipment contains the ordered products and the relevant accompanying documentation.
Delivery times may vary depending on the availability of the goods and the delivery status.
King of Truffles cannot be held responsible for damages suffered by the Customer due to delivery delays that are not attributable to circumstances foreseeable by the parties at the time of sending the order confirmation.
Upon delivery, the Customer is required to verify that the contents of the package are intact and undamaged. Only after this verification should they accept the delivery; otherwise, they will be required to reject the package and request compensation for the damage directly and exclusively from the carrier who transported the package. In case of discrepancies between the order and the delivery, the Customer must raise the issue by calling +39 0865.411245 or by sending an email to customer service at info@kingoftruffles.com.
The website automatically calculates the shipping cost based on the weight of the shipment and the destination country.
Any customs duties or charges are dependent on the import laws and policies of the buyer’s country and are the responsibility of the buyer.

Right of Withdrawal

King of Truffles guarantees the right to withdraw from the purchase contract in accordance with Article 52 of Legislative Decree no. 205/2006 and subsequent amendments, with the exclusion of the cases referred to in Article 59 of Legislative Decree no. 205/2006. Therefore, the Customer can exercise the right of withdrawal within 14 (fourteen) working days from the date of receipt of the goods or from the date of possession. This right must be exercised by sending a written communication by registered mail with acknowledgment of receipt to King of Truffles s.r.l., Via Giovanni Berta 141 – 86170 Isernia (IS) Italy. The communication can also be sent, within the same period, by email addressed to info@kingoftruffles.com, indicating the intention to withdraw from the contract.
Following the withdrawal, the goods must be returned intact, in unaltered conditions, and complete with the original packaging, at the expense of the Customer within 15 days from the date of the withdrawal communication. King of Truffles will reimburse the amounts paid within a maximum of 30 days from the date King of Truffles became aware of the exercise of the right of withdrawal by the Customer and in any case not before receiving the return shipment and checking the condition of the goods subject to withdrawal. The shipping costs and the risks related to the return of the products will be borne by the withdrawing Customer.
The right of withdrawal cannot be exercised by legal entities and individuals acting for purposes related to commercial activity.
For any reports, complaints, or support requests, you can directly contact info@kingoftruffles.com, including the order number assigned at the order completion and stated in the order confirmation email.
In any case, once the withdrawal has been exercised within the established deadlines, the User undertakes to comply with Article 57 of Legislative Decree no. 205/2006 regarding “consumer obligations in case of withdrawal”.

Limitation of Liability

King of Truffles assumes no responsibility for any damages resulting from the use or incorrect use of the service provided by www.kingoftruffles.com. In no event will King of Truffles, its representatives, and its employees be liable to the User or anyone else.
King of Truffles assumes no responsibility for errors and omissions within the Site or any website to which reference or link may be made.
King of Truffles reserves the right to continuously update the website www.kingoftruffles.com, which can be done at any time. The Information may contain inaccuracies of any kind or typographical errors.
King of Truffles does not guarantee that the services provided by www.kingoftruffles.com will be provided without interruption, and in such cases, this will be communicated in advance, except for causes beyond King of Truffles‘s control.
King of Truffles assumes no responsibility for malfunctions due to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, and other similar events that prevent, in whole or in part, the execution of the contract within the agreed deadlines.
King of Truffles will not be liable to any party for damages, losses, and costs incurred as a result of non-performance of the contract for the above-mentioned reasons, with the Customer entitled only to the refund of the price paid. It is the obligation of the Customer/User to inquire in advance, according to their national regulations, about the conditions and entry requirements of King of Truffles products into their territory, especially if non-European.
King of Truffles declines any responsibility in the event that the competent authorities of the territory to which the products are to be shipped do not allow, for any reason dictated by internal regulations of that territory, the shipped products to enter that territory. In such cases, the User agrees to indemnify King of Truffles for the costs, expenses, and/or negative consequences that may result from phytosanitary or customs checks or other, undertaking from now on not to request refunds or compensation.
King of Truffles is only responsible for the licenses, permits, and all other regulatory authorizations required by the Italian State to market the product.

User Responsibility

The User is responsible for ensuring that their entered data is truthful, complete, updated, and for promptly communicating any changes. In case of false statements, King of Truffles reserves the right to remove such individuals from its user lists, after a formal and unaccepted invitation for self-correction.

Returns and Refunds

If for any reason you are not satisfied with your order, you can request a refund and return it easily and quickly. The right of withdrawal is regulated by current regulations. It is possible to return the purchased product(s) by communicating the intention within 14 working days from the date of delivery of the order.
If the product is damaged or defective and this is not due to causes attributable to the carrier who transported the package, it is possible to replace it with the same product ordered, with the obligation for the Customer to return the damaged product within 14 days from the date of delivery (subject to availability). All shipping costs remain the responsibility of the Customer.
If the order has not yet entered the delivery phase, you can contact us to cancel the order, thus obtaining a full refund. If, however, the product is in the preparation or delivery phase, the order cannot be canceled. It will be necessary to define a return once the product has been received.
The refund can be made through a credit card refund, bank transfer, or PayPal: to indicate the selected method, simply send an email to info@kingoftruffles.com. Partial refunds will correspond to partial returns. King of Truffles will proceed with the refund according to the chosen system within a maximum of 30 days from the date King of Truffles became aware of the exercise of the right of withdrawal by the Customer and in any case not before receiving the return shipment and checking the status of the goods subject to withdrawal. The refund to the bank account or PayPal will be visible in a few days depending on the chosen payment method.
Confirmed orders cannot be modified. For any need, you can write to reclaim@kingoftruffles.com.

Copyright and Trademark

It is stated that no copyrighted material is intentionally reproduced in the web pages of the Site www.kingoftruffles.com, nor is any material reproduced in violation of the law. Furthermore, for any original and protected material published on www.kingoftruffles.com, the source is cited. In the event of a violation of copyrighted material, regardless of the subject holding it, it must be reported to the King of Truffles Staff via email, which will immediately investigate and resolve the situation by removing such content.
It is highlighted that every product or product name and their description, every denomination and related description, company, entity, names of individuals, trademark, logo mentioned on this site are trademarks or elaborations belonging to their respective owners or holders and may be protected by patents and/or copyrights granted or registered by the competent authorities.
It is furthermore declared that all the contents of the website www.kingoftruffles.com, trademarks, figurative or nominative, and all other signs, trade names, service marks, denominations, illustrations, images, logos appearing on the Site regarding King of Truffles are and remain the exclusive property of the Owner or its licensees and are protected by national and international laws on copyright, patents, and those relating to intellectual and/or industrial property.
The use of the listed material by unauthorized third parties will be punished according to the laws provided by the legislation, worldwide. Any violation of the protection of the trademark, registered internationally, and of the trademark’s products will be promptly reported to the competent authorities.

Privacy

In accordance with art.13 of Legislative Decree 196/2003 “Personal Data Protection Code” King of Truffles informs the Customer that the processing of data provided to King of Truffles or on the website www.kingoftruffles.com during the registration on this Site has the primary purpose of registering the User and concluding the sales transaction. The provision of data is optional but any refusal to provide them makes it impossible to perform the online shopping service.
The personal data provided is collected by electronic means and processed, also with the help of electronic means, directly and/or through third parties delegated (companies for home delivery, for postal delivery, and for data entry) for the following purposes: administrative management of orders and purchases; management of any participation in loyalty programs statistical purposes related to the detection of purchasing behavior sending advertising material relating to products and offers by using newsletters, SMS, WhatsApp, Skype, MMS, and all the innovative systems that are added from time to time. In any case, King of Truffles undertakes not to communicate or disclose the data collected to unnecessary subjects for the performance of the aforementioned services and to carry out treatments that are not necessary, not relevant, and exceeding contractual requests. Under art. 7 of Legislative Decree no. 196/2003, the Customer has the right to obtain confirmation of the existence or not of personal data concerning them and their communication in an intelligible form. They have the right to obtain the indication of:
the origin of personal data;
the purposes and methods of processing;
the logic applied in case of processing carried out with the aid of electronic instruments;
the identification details of the data controller, data processors, and the designated representative pursuant to article 5, paragraph 2;
the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it as appointed representatives in the territory of the State, data processors, or persons in charge. They have the right to obtain:
updating, rectification or, when interested, integration of data;
the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data was collected or subsequently processed;
the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case where such fulfillment proves impossible or involves a use of means manifestly disproportionate to the protected right. They have the right to object, in whole or in part:
for legitimate reasons, to the processing of personal data concerning them, even if pertinent to the purpose of the collection;
to the processing of personal data concerning them for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication. The Data Controller is King of Truffles.

Cookie Policy

What are cookies?

Cookies are small text files that websites visited by users send to their terminals, where they are stored to be retransmitted to the same sites on subsequent visits. Cookies are used for various purposes, have different characteristics, and can be used both by the owner of the site being visited and by third parties.
Cookies from so-called “third parties” are instead set by a website different from the one the User is visiting. This is because on each site there may be elements (images, maps, sounds, specific links to web pages of other domains, etc.) that reside on servers different from that of the visited site.
The function of cookies is diversified: they can be aimed at executing computer authentications, monitoring sessions, storing information on specific configurations concerning users accessing the server, storing preferences, etc.
For the installation of technical cookies, user consent is not required, while it is necessary to provide information (art. 13 of the Privacy Code) that will appear immediately on the Site in the form of a banner containing a “brief” information, the request for consent to the use of cookies and a link to access the “extended” information. Profiling cookies, however, can only be installed on the User’s terminal if they have expressed their consent after being informed in a simplified manner.”