1. If for any reason the Customer is not satisfied with the purchase order, he may claim a refund and return it in an easy and fast way. The right of early termination is regulated by law. It possible to return the Product/s purchased sending their intention within fourteen (14) working days from the date of delivery of the order.
  2. If the Product is damaged or deformed and this not depend to the Carrier that has shipped the pack, shall be possible replace it with same Product ordered, with the obligation for the Customer to return the damaged Product within 14 days from the date of delivery (subject to availability). All shipping costs are charged to the Customer.
  3. If the order is not yet being delivered, you can contact us in order to cancel or modify the order, thus achieving the full amount paid. If, instead, the Product is in preparation or delivery, the order can no longer be canceled. It will be necessary to define a Return on demand Product.
  4. The refund will be made by crediting on the credit card, bank transfer or PayPal: to indicate the selected method, just send an e-mail to At partial refunds will match partial refunds. KOT will provide at the refund in accordance with the system of choice within a maximum of thirty (30) days from the date that has come to KOT aware of the right of early termination by the Customer and not before it had received the shipment of return and checked the status of the goods subject to termination. Refund on bank account or PayPal will be viewable within a few days depending on the chosen payment method.
  5. Confirmed orders cannot be modified. For any requests, please write to