1. Through the e-commerce service, KOT makes deliveriesusing specialized Carriers. The purchased Products are delivered directly to the address indicated during the purchase process. Each shipment contains the Products ordered and the relevant documentation.
  2. Delivery times depending on the availability ofgoods or Products and according to the delivery status.
  3. KOT is not liable for damages suffered by theCustomer due to delays in delivery.
  4. Upon delivery, the customer is required to verify that the package is intact or not. Only after the check he can accept the delivery, otherwise it will be obliged to reject the package and request directly and exclusively at the Carrier the damage or the compensation.

If there is no correspondence between the order and delivery, the customer must raise an objection by phone at +39 0865.411245 or by sending an e-mail customer service at